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Customer Care & Complaints Redressal



Landline Service

  • All types of enquiry
    From BSNL :- 1500
    From Other Operators :- 1800 345 1500
  • Fault Booking
    From BSNL :- 198
    From Other Operators :- 1800 345 1500 /1800 345 1504

Broadband Service

  • All types of enquiry :- 1800 345 1504
  • Fault Booking
    From BSNL :- 1504
    From Other Operators :- 1800 345 1500 /1800 345 1504

GSM Mobile Service

  • All types of enquiry : 1503, 1800 180 1503

Enterprise Business Service

  • DGM(EB)
    5th floor, Telephone Bhavan,
    34 B.B.D. Bag (S), Kolkata-700001.
    Contact : 033-22622244



Business Area Cluster Code Cluster Name Customer Service Centre Name Customer Service Centre Address Contact Number
BA-EAST KOKOL002 TERRITABAZAAR TERRITABAZAAR TELEPHONE KENDRA. P-10 NEW CIT ROAD, KOL-700073 9432000081
BA-EAST KOKOL003 BURRABAZAAR BURRABAZAAR BURRABAZAR TELEPHONE EXCHANGE, 148, CHITTARANJAN AVE, KOL- 700007 8902758575
BA-EAST KOKOL004 CIRCUS CIRCUS CIRCUS TELEPHONE EXCHANGE, 10/1 HUNGER FORD STREET, KOL-700017 9477899806
BA-EAST KOKOL005 CENTRAL ENTALLY CENTRAL TELEPHONE EXCHANGE, 88B RAFI AHMED KIDWAI ROAD, KOL-700013 9433000619
BA-EAST KOKOL006 DUMDUM-I DUMDUM DUMDUM TELEPHONE EXCHANGE,264, JESSORE RD, KOLKATA AIRPORT QUARTERS, DUM DUM, KOL -700028 9432211951
BA-EAST KOKOL008 SALTLAKE-I SALTLAKE SALT LAKE TELEPHONE EXCHANGE, 4TH CROSS RD, DE BLOCK, SECTOR 1, BIDHANNAGAR, KOL - 700064 9432001622
BA-NORTH KOKOL009 BAGBAZAR BAGBAZAR BAGBAZAR TELEPHONE EXCHANGE 4, OLD MAYOR'S COURT KOLKATA 700005 9432000228
BA-NORTH KOKOL010 COSSIPORE COSSIPORE COSSIPORE TELEPHONE EXCHANGE 58/7A, B. T. ROAD KOLKATA 700002 9432001786
BA-NORTH KOKOL011 BHATPARA BHATPARA BHATPARA TELEPHONE EXCHANGE 1,RAJ KRISHNA GHAT ROAD, BHATPARA, 24 PGS(N), PIN 743123 8902001978
BA-NORTH KOKOL011 BHATPARA KALYANI KALYANI TELEPHONE EXCHANGE B-8/41(CA) & B-41/1(CA) NEAR CENTRAL PARK, PO. KALYANI, DIST. NADIA, PIN 741235 9433345170
BA-NORTH KOKOL012 PANIHATI PANIHATI PANIHATI TELEPHONE EXCHANGE OPPOSITE TO BENGAL CHEMICALB. T. ROAD, KOLKATA 700114 9432211431
BA-NORTH KOKOL013 BARRACKPORE BARRACKPORE BARRACKPORE TELEPHONE EXCHANGE CHIRIAMORE, PIPE ROAD, BARRACKPORE, KOLKATA 700120 9432200995
BA-NORTH KOKOL030 MANIKTALA MANIKTALA MANIKTALA TELEPHONE EXCHANGE 58, RAJA DINENDRA STREET, KOLKATA 70006 9433000532
BA-NORTH KOKOL031 BARASAT BARASAT BARASAT TELEPHONE EXCHANGE BANAMALIPUR, BARASAT, OPPOSITE TO BARASAT DISTRICT HOSPITAL KOLKATA 700124 9432000852
BA-SOUTH KOKOL014 RUSSA RUSSA 46, DR.SARAT BANERJEE RD, KOLKATA-700029 24655800/9432001194
BA-SOUTH KOKOL015 KALIGHAT KALIGHAT 47, RAMESH MITRA ROAD, KOLKATA-700 025 24751000/9433565654
BA-SOUTH KOKOL016 GARIA HARINAVI NARENDRAPUR TELEPHONE EXCHANGE(HARINAVI), N S ROAD, KOLKATA-700148 24271100/8902001400
BA-SOUTH KOKOL017 JADAVPORE JADAVPORE JADAVPUR TELEPHONE EXCHANGE, 15, CENTRAL ROAD, KOLKATA-700032 24144684/9432000280
BA-SOUTH KOKOL018 RANIKHUTI RANIKHUTI RANIKUTHI TELEPHONE EXCHANGE, 154 NSC BOSE ROAD,KOLKATA-700040 24114090/24814201
BA-SOUTH KOKOL019 ALIPORE ALIPORE 2/5A JUDGES COURT RD, KOL-700027 24491215/9432000790
BA-SOUTH KOKOL020 BEHALA BEHALA 598 D H RD , BEHALA, KOL-700034 24450005/8902000390
BA-SOUTH KOKOL020 BEHALA BUDGE BUDGE 20/1, MAHATMA GANDHI RD, BUDGE BUDGE,KOLKATA 700137 24800002/9608435448
BA-SOUTH KOKOL021 JOKA JOKA D H ROAD, JOKA, NEAR IIM JOKA, KOLKATA-700104. 24530011/9433858292
BA-SOUTH - - BALLYGUNGE PLACE 82, BALLYGUNGE PLACE, KOLKATA- 700 019 24401954/9433000890
BA-WEST KOKOL022 CHINSURAH CHINSURAH PALLYSREE, LENINNAGAR, CHINSURAH R S, CHINSURAH, WEST BENGAL 712102 26803450
BA-WEST KOKOL022 CHINSURAH CHANDANNAGAR GRAND TRUNK RD, KALITALA, MAHADANGA COLONY, RATHER SARAK, CHANDANNAGAR, WEST BENGAL 712136 26834565
BA-WEST KOKOL023 SALKIA SATYABALA 200 & 201 G.T. ROAD(NORTH), HOWRAH-711107 9433000238
BA-WEST KOKOL023 SALKIA BELURMATH SHANKAR MANDAL ROAD, BELUR MATH, HOWRAH, WEST BENGAL 711202 9432001968
BA-WEST KOKOL024 ICHAPUR ICHAPUR DR BHOLANATH CHAKRABORTY SARANI, BANTRA, ICHAPUR, HOWRAH, WEST BENGAL 711104 8902000324
BA-WEST KOKOL025 SERAMPORE SERAMPORE 96, DEY ST, MANIKTALA, SERAMPORE, WEST BENGAL 712201 8902046686
BA-WEST KOKOL026 UTTARPARA UTTARPARA 7A, RAJMOHON ROAD, UTTARPARA, WEST BENGAL 712258 03326630237
BA-WEST KOKOL027 SHIBPUR SHIBPUR NO.4, DR PK BANERJI RD, CHOURA BUSTEE, SHIBPUR, HOWRAH, WEST BENGAL 711101 8902133100
BA-WEST KOKOL028 ANDUL ANDUL ANDUL RD, ANDUL MAURI, ANDUL, HOWRAH, WEST BENGAL 711302 9477486486
BA-WEST KOKOL028 ANDUL DOMJUR SOUTH, HAJRAPARA, DOMJUR, JHAPARDAH, WEST BENGAL 711405 9477486486



Business Area Cluster Code Cluster Name Cash Collection Centre Location Name of Accounts Officer Contact No.
BA-EAST KOKOL002 TERRITABAZAAR TERRITA BAZAAR SATYA PRAKASH SHAH 22150665
BA-EAST KOKOL004 CIRCUS CIRCUS AVENUE RAJU NASKAR 22809999
BA-EAST KOKOL006 DUMDUM-I DUM DUM SUMANA MAJUMDER 25290531
BA-EAST KOKOL008 SALTLAKE-I SALT LAKE AJAY VERMA 23587274
BA-NORTH KOKOL009 BAGBAZAR BAGBAZAR ARINDAM ROY 25338047
BA-NORTH KOKOL010 COSSIPORE BAGBAZAR ARINDAM ROY 25338047
BA-NORTH KOKOL030 MANIKTALA BAGBAZAR ARINDAM ROY 25338047
BA-NORTH KOKOL011 BHATPARA BHATPARA PINTU MUKHERJEE 25815854
BA-NORTH KOKOL011 BHATPARA KALYANI SHIVDHAR KUMAR 25826229
BA-NORTH KOKOL013 BARRACKPORE BARRACKPORE BISWANATH BANERJEE 25929833, 25927755
BA-NORTH KOKOL031 BARASAT BARASAT SANJAY BASAK/SUDIPA HALDER 25840007
BA-SOUTH KOKOL017 JADAVPUR JADAVPUR AMIT DUTTA 24299447
BA-SOUTH KOKOL019 ALIPORE ALIPORE SHAMPA DAS 24490512
BA-SOUTH KOKOL020 BEHALA BEHALA SARBAJIT BHOWMICK 24475114
BA-SOUTH - - BALLYGUNGE PLACE RANJAN PAIK 24600653
BA-WEST KOKOL022 CHINSURAH CHANDANNAGAR SUVENDU MAITRA 26838222, 26834423
BA-WEST KOKOL023 SALKIA SATYABALA RANJAN DAS 26529595, 26551837
BA-WEST KOKOL025 SERAMPORE SERAMPORE ARVIND SINGH 26621370
BA-WEST KOKOL026 UTTARPARA UTTARPARA DILIP HANSDA 26632205
BA-WEST KOKOL027 SHIBPUR SHIBPUR SAMRAT CHOUDHURY 26404096
BA-HQ - - CMTS , TERRITA BAZAR SWATI KANJI (ONLY POSTPAID MOBILE) 22370258 , 22370252
BA-HQ - - CSC HQ, 8 HARE ST, KOL-1 SWARUP DAS 22488534, 22304276


Business Area Cluster Code Cluster Name Franchise Manager Name (For New FTTH Connection) Franchise Manager Mobile No /Contact No
BA-EAST KOKOL001 TELEPHONE BHAVAN ARIJIT GHOSH 9475455630
BA-EAST KOKOL002 TERRITA BAZAAR K K MONDAL 9432001959
BA-EAST KOKOL003 BURRABAZAAR VIVEKANAND BHARTI 8902000138
BA-EAST KOKOL004 CIRCUS SAUMYA KANTI SARKAR 9433000242
BA-EAST KOKOL005 CENTRAL JUGAL KISHOR YADAV 9432001063
BA-EAST KOKOL006 DUMDUM-I KOUSIK GHOSH 9477899119
BA-EAST KOKOL007 DUMDUM-II ISHTIAQUE AHMED 8902000607
BA-EAST KOKOL008 SALTLAKE-I SANDHAYA KUMARI 9432000311
BA-EAST KOKOL029 SALTLAKE-II SANDIP SARKAR 9432001324
BA-NORTH KOKOL009 BAGBAZAR MANAS KUMAR MONDAL 9432001963
BA-NORTH KOKOL010 COSSIPORE SOURISH RAY 9433000509
BA-NORTH KOKOL011 BHATPARA PRANAB KUMAR MONDAL 9432001211
BA-NORTH KOKOL012 PANIHATI KUSHAL BASU 8902000095
BA-NORTH KOKOL013 BARRACKPORE APURBA MALLICK 9477899234
BA-NORTH KOKOL030 MANIKTALA NITISH KUMAR 9433333667
BA-NORTH KOKOL031 BARASAT RUPAK DEBNATH 9432000157
BA-SOUTH KOKOL014 RUSSA MRITYUNJAY KUMAR ANSHU 9477635579
BA-SOUTH KOKOL015 KALIGHAT VIDYANAND SINGH 9432001592
BA-SOUTH KOKOL016 GARIA RAJ KUMAR CHOUDHARY 8902000107
BA-SOUTH KOKOL017 JADAVPUR ANKUR KUMAR PAUL 8902001401
BA-SOUTH KOKOL018 RANIKUTHI AKRAM ANSARI 9477899152
BA-SOUTH KOKOL019 ALIPORE RITURAJ KUMAR 9432877093
BA-SOUTH KOKOL020 BEHALA PARTHA SARATHI SARKAR 9433400236
BA-SOUTH KOKOL021 JOKA SUBHENDU DAS 8902000729/ 033- 24672025 subhendu.das@bsnl.co.in
BA-WEST KOKOL022 CHINSURAH BISWAJIT KAR 9432001097
BA-WEST KOKOL023 SALKIA UJJAWAL KUMAR INDU 8902000018
BA-WEST KOKOL024 ICHAPUR AMIT KUMAR PAUL 8902000134
BA-WEST KOKOL025 SERAMPORE DEB KUMAR SIL 9436156153
BA-WEST KOKOL026 UTTARPARA NEELANJAN NAG 9432001133
BA-WEST KOKOL027 SHIBPUR SHEHKAR GAUTAM 8902000064
BA-WEST KOKOL028 ANDUL SUSANTA HEMBRAM 9433400300


Business Area Cluster Code Cluster Name Cluster Incharge Name (For Service Related Issues) Cluster Incharge Mobile No /Contact No & Email AOTR Name (For Billing Related Issues) AOTR Contact No
BA-EAST KOKOL001 TELEPHONE BHAVAN JYOTIRMOY SAMANTA 9434707022/ 033- 22351010 jyotirmay.samanta@bsnl.co.in RAJU RAY 033- 22159292
BA-EAST KOKOL002 TERRITA BAZAAR SANJAY DADEL 9432000107/ 033- 22361000/ 033- 22351010 sanjaydadel@bsnl.co.in RAJU RAY 033- 22159292
BA-EAST KOKOL003 BURRABAZAAR ARUP MAJI 9433400121/ 033- 22418888 arup.maji@bsnl.co.in DEBABRATA PAUL 033- 22154242
BA-EAST KOKOL004 CIRCUS DEBRAJ BANERJEE 9433000978/ 033- 22871010 debraj.banerjee@bsnl.co.in DEBABRATA PAUL 033- 22154242
BA-EAST KOKOL005 CENTRAL PARTHA GHOSH 9433000418/ 033- 22292020 partha.ghosh@bsnl.co.in DEBABRATA PAUL 033- 22154242
BA-EAST KOKOL006 DUMDUM-I PARVEZ RAHAMAN 9432000133/ 033- 25512020 parvez@bsnl.co.in PRASANTA MAJUMDER 033- 22154243
BA-EAST KOKOL007 DUMDUM-II NIREN KUMAR 8902000899/ 033- 25511015 niren.kumar@bsnl.co.in PRASANTA MAJUMDER 033- 22154243
BA-EAST KOKOL008 SALTLAKE-I AMALENDU BISWAS 9432001695/ 033- 23210005 amalendu.biswas@bsnl.co.in PRASANTA MAJUMDER 033- 22154243
BA-EAST KOKOL029 SALTLAKE-II GURU PADA MANDAL 9432000122/ 033- 23593311 gpmandal@bsnl.co.in PRASANTA MAJUMDER 033- 22154243
BA-NORTH KOKOL009 BAGBAZAR PRASANT JAIN 9434000017/ 033- 25338000 prashantjain@bsnl.co.in GOUTAM ROY 033- 25338407
BA-NORTH KOKOL010 COSSIPORE RAJENDRA KUMAR JAISWAL 9433400203/ 033- 25565000 rajendra.kumar@bsnl.co.in AMAR MANDAL 033- 25338440
BA-NORTH KOKOL011 BHATPARA TAPAN KUMAR MAZUMDER 9432001135/ 033- 25811600 tapankumarmazum@bsnl.co.in BASUDEB BISWAS 033- 25924600
BA-NORTH KOKOL012 PANIHATI KUNTAL MANDAL 9432000140/ 033- 25631010 kuntal.mandal@bsnl.co.in BASUDEB BISWAS 033- 25924600
BA-NORTH KOKOL013 BARRACKPORE BINAY BISWAS 9433400240/ 033- 25451580 binay.biswas@bsnl.co.in BASUDEB BISWAS 033- 25924600
BA-NORTH KOKOL030 MANIKTALA SHYAMAL SAMANTA 9433000470/ 033- 23527777 shyamalsamanta@bsnl.co.in GOUTAM ROY 033- 25338407
BA-NORTH KOKOL031 BARASAT NILADRI BOSE 9433400159/ 033- 25626465 niladri.bose.2006@bsnl.co.in SUDIPA HALDER 033- 25840007
BA-SOUTH KOKOL014 RUSSA MANOJIT DEBNATH 9432000445/ 033- 24648000 manojitdebnath@bsnl.co.in AMAR SARDAR 033- 24600661
BA-SOUTH KOKOL015 KALIGHAT SHUVADEEP BARUA 9432001160/ 033- 24762020 shuvadeep.barua@bsnl.co.in AMAR SARDAR 033- 24600661
BA-SOUTH KOKOL016 GARIA MANISH KUMAR 9432001049/ 033- 24628616 manish.kumar75@bsnl.co.in AMAR SARDAR 033- 24600661
BA-SOUTH KOKOL017 JADAVPUR SANJAY KR VISHWAKARMA 9433400099/ 033- 24121000 skvishwakarma@bsnl.co.in AMAR SARDAR 033- 24600661
BA-SOUTH KOKOL018 RANIKUTHI BIPIN CHANDRA GORAI 9433400373/ 033- 24213001 bipin.chandra.gorain@bsnl.co.in AMAR SARDAR 033- 24600661
BA-SOUTH KOKOL019 ALIPORE SHYAMAL HALDER 9433000977/ 033- 24482020 shyamal.halder@bsnl.co.in ANANTA BHUNIA 033- 24600637
BA-SOUTH KOKOL020 BEHALA MRINAL KANTI MONDAL 9432001006/ 033- 24465533 mkmondal.behala@bsnl.co.in ANANTA BHUNIA 033- 24600637
BA-SOUTH KOKOL021 JOKA SUBHENDU DAS 8902000729/ 033- 24672025 subhendu.das@bsnl.co.in ANANTA BHUNIA 033- 24600637
BA-WEST KOKOL022 CHINSURAH SUBHAS CHOWDHURY 9434066122/ 033- 26801010 subhasbairagya@bsnl.co.in MANOJ KUMAR DAS 033- 26526161
BA-WEST KOKOL023 SALKIA ARIZUL ISLAM LASKAR 8902000124/ 033- 26552200 arizul.islam.laskar@bsnl.co.in GOPAL JEE 033- 26554234
BA-WEST KOKOL024 ICHAPUR MRITYUNJOY KUMAR 9434757473/ 033- 26672972 mrityunjay@bsnl.co.in GOPAL JEE 033- 26554234
BA-WEST KOKOL025 SERAMPORE SANJIB KUMAR SARKAR 9433000688/ 033- 26520305 sanjib.sarkar79@bsnl.co.in MANOJ KUMAR DAS 033- 26526161
BA-WEST KOKOL026 UTTARPARA SUBHASHIS SARKAR 9432000968/ 033- 26641848 subhasis@bsnl.co.in MANOJ KUMAR DAS 033- 26526161
BA-WEST KOKOL027 SHIBPUR MD ANWARUL HAQUE 9432001840/ 033- 26370020 md.anwarul.haque@bsnl.co.in GOPAL JEE 033- 26554234
BA-WEST KOKOL028 ANDUL PRADYUMNA GUIN 8902000101/ 033- 26691015 pradyumna.guin@bsnl.co.in GOPAL JEE 033- 26554234


Name Designation Email Id
DEBASIS SARKAR CGM/CTD  cgm_kolkata@bsnl.co.in
Rupa Pal Chowdhury PGM(FIN) pgmfctd@bsnl.co.in
DIPESH CHANDRA TIKADAR PGM(HR & Admn) pgmhradmnctd@gmail.com
PRADIP GUPTA PGM(EB) pgmebctd@gmail.com
PRADIP GUPTA PGM(NWO) pgmcfanwo2@gmail.com
SRIKANTA PAL PGM(TX) & PGM(CM) srikantapal@bsnl.co.in
DIPESH CHANDRA TIKADAR PGM/CMTS/NODAL gmezbceast@gmail.com
Achintya Biswas GM/BA/SOUTH, GM (S&M)
Subrata Saha GM/BA/WEST & NORTH , GM (NW P&D)/CFA subratasaha2002@gmail.com
S Biswas DGM(BA/North)
D Chowdhury DGM(BA/EAST) dipch123@gmail.com
B Karmakar DGM(BA/South) dgmsouthba.ctd@gmail.com
S K Koiry DGM(BA/WEST) dgmbawest.ctd@gmail.com
Samit De DGM/BB dgmbbctd@gmail.com
R K Pal DGM(IT&OP), DGM(NWP-CFA) dgmitkol@gmail.com
Suman Chatterjee DGM (HR AND ADMIN), CTD dgmhradmnctd@gmail.com
Subrata Das DGM/S&M-I dgmsmctd1@gmail.com
Goutam Chakraborty DGM/S&M-II dgmsm2ctd@gmail.com
Biswarup Mondal DGM/EB-I dgmcrm2ctd@gmail.com
Biswarup Mondal DGM(CRM) dgmcrm2ctd@gmail.com
S Saha AGM/EB-I sksbsnl@yahoo.co.in
S Mondal AGM/EB-I scmandal.bsnl@gmail.com
Tapan Banerjee DGM/Fin/HQ finhqkol@gmail.com
Goutam Chakraborty TS to CGM cgm_kolkata@bsnl.co.in


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