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Customer Care & Complaints Redressal


 Selfcare Portal


 NEW SMS based services for LL & BB Customers

Sl No Keywords SMS service for Syntax
1 BFT Broadband fault booking BFT<space><Tel No> e.g : BFT 020-27373859
2 FLT Landline fault booking FLT <space><Tel No> e.g : FLT 020-27373859
3 BILL Bill Enquiry BILL <space><Tel No> <space><Billing A/c No> e.g : FLT 020-27373859 1010203045
4 LIST To obtain list of keywords for SMS bases services LIST

SMS Sent Code :

From BSNL mobile numbers please use code: 53334 or 9478053334

From other service provides please use code : 9478053334


 Frequently Asked Question


Landline Service

  • All types of enquiry
    From BSNL :- 1500
    From Other Operators :- 1800 345 1500
  • Fault Booking
    From BSNL :- 198
    From Other Operators :- 033-24850970
  • Customer Care Portal

Broadband Service

  • All types of enquiry
    From BSNL :- 033-22434370, 033-22311731, 033-22317220
    From Other Operators :- 1800 345 1504, 1800 424 1600,
    From BSNL :033-22434370, 033-22311731, 033-22317220
  • Fault Booking
    From BSNL :- 1504
    From Other Operators :- 033-24850974

GSM Mobile Service

Leased Circuit

  • Complaint Booking No. : 1800 425 1957
    (24 Hr Call Centre-Toll Free Number)
  • DGM ( NIB & LC )
    2nd floor, Telephone Bhavan,
    34 B.B.D. Bag (S), Kolkata-700001.
    Contact : 33-22108090(DE), 33-22109377(SDE)

Intelligent Network Service

  • Divisional Engineer (IN)
    3rd floor, Telephone Bhavan,
    34 B.B.D. Bag (S), Kolkata-700001.
    Contact : 1800 345 1800
    E Mail :in_kol@bsnl.co.in

IP-VPN & MPLS(VPN) Service

  • DGM ( NIB & LC )
    2nd floor, Telephone Bhavan,
    34 B.B.D. Bag (S), Kolkata-700001.
    Contact : 33-22108090(DE), 33-22109377(SDE)
    E Mail : vpnkolkata@sancharnet.in

 WEB Hosting

  • DGM ( NIB & LC )
    2nd floor, Telephone Bhavan,
    34 B.B.D. Bag (S), Kolkata-700001.
    Contact : 33-22108090(DE), 33-22109377(SDE)

Enterprise Customer Enquiry

  • DGM(EB)
    3rd floor, Telephone Bhavan,
    34 B.B.D. Bag (S), Kolkata-700001.
    Contact : 33-22109000
    Fax : 33-22109001.


 List Of Exchanges: Exchange Code,Name,Area

Exchange List


 List Of Customer Service Centres

Alipore :: Barrackpore :: Bidhannagar :: Central :: City :: Howrah:: Jadavpore :: North :: Serampore :: South


 Consumers Complaints Redressal



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